Grievance Request
At the Ministry of Investment
We are committed to fostering a transparent and supportive environment for investors. We recognize that challenges may arise throughout the investment journey, and we are here to ensure that your concerns are addressed promptly and effectively, supporting your long-term success in Jordan.
Investor’s Right to Submit a Grievance
Every investor operating in Jordan has the right to submit a formal grievance to the Ministry of Investment under the following circumstances:
Grievance Review Process
The Grievance Committee at the Ministry of Investment carefully reviews all submitted requests and coordinates with the relevant authorities to ensure timely and efficient resolution. This process helps accelerate procedures, minimize delays, and ensures that all grievances are handled with the highest standards of transparency and fairness.
The committee is responsible for reviewing appeals to verify the validity of procedures or decisions issued by the competent authorities, ensuring their proper implementation of relevant legislation and compliance with international investment agreements to which the Kingdom is a party, as well as contracts concluded between these authorities and investors.
The committee also studies the challenges facing economic activities and works to address them in ways that support the continuity and growth of the national economy.
Submitting a Grievance Request Electronically
Investors can submit a grievance request electronically through the Ministry of Investment’s e-services portal via the following link